Signing in to Light
Sign in methods, password reset, creating an account, and signing out.
Light supports a few ways to sign in — pick the one that matches how your account was set up.
Signing in
On the Sign In page:
- Email and password — enter the email address linked to your account, then your password
- Continue with Google — for accounts provisioned through Google. Completes via the usual Google sign-in prompt
- Continue with Microsoft — same flow for Microsoft accounts
- SSO (single sign-on) — some pharmacies use company-wide SSO. Enter your email and Light redirects you to your identity provider
Which methods appear depends on how your pharmacy's account is configured — if you're missing a button you expected to see, contact whoever set up your team in Light.
Forgotten password
On the email/password step, tap Forgot password?. Enter your email and tap Send reset link. Light emails you a one-time link; open it on the same device you want to sign in on and set a new password.
If no email arrives, check spam and confirm you entered the email address your account uses. The Sign In page has a Return to login link from the reset flow so you can get back without losing your place.
Creating an account
How you create an account depends on how your team signed up with Light.
- You were invited. The invitation email contains a sign-up link with an invite code baked in — follow it to create your account and join the existing team. No extra code to type in
- Self-signup. From Sign In, tap Don't have an account? Sign up. Enter your name, email, and a password (minimum 8 characters), or use Continue with Google / Continue with Microsoft if your pharmacy allows them
New sign-ups that aren't invited start in an onboarding flow — see Completing setup for what that looks like.
Signing out
In the main navbar, open the user menu (your avatar) and choose Logout. Your session ends and you're returned to the sign-in page.
If you're on a shared kiosk or terminal, sign out deliberately at the end of each shift — open bookings and customer records stay accessible until the session ends.
If you're locked out
- Can't reset your password. If the reset link doesn't arrive or doesn't work, ask another team member with the Owner or Admin role to invite you fresh, or contact support
- Removed from a team. If your account has been removed from a site, signing in works but you won't see the site's data. Contact the team owner to re-invite