Resending a booking confirmation or prescreener

If a customer didn't get the booking confirmation, or hasn't completed the prescreener before they arrive, resend the email on the spot from the booking's detail page — useful when the original landed in spam, the address was mistyped and corrected after booking, or the patient needs the prescreener link again on their phone.

Steps

1. Open the booking

   Navigate to the booking from the Bookings list, Dashboard, or Calendar.

2. Find the Communications panel

   On the booking detail page, locate the Communications panel. It lists the actions available for that booking — typically Resend confirmation and, if the prescreener hasn't been completed yet, Resend prescreener.

3. Resend

   Tap Resend confirmation or Resend prescreener. Light sends the email immediately and confirms with a toast.

<!-- TODO: screenshot needed — Communications panel on the booking detail page showing Resend confirmation and Resend prescreener -->

What gets resent

• Resend confirmation — the booking confirmation email the customer received when the booking was created. Contains the appointment time, location, and any registration / walk-in link.
• Resend prescreener — the prescreener email with the link to complete the form. Only appears while at least one prescreener remains unsubmitted; once every prescreener is complete the button is hidden.

What it doesn't do

• Email only. Light doesn't resend SMS from this panel — the channel is email regardless of how the customer originally received the booking.
• Doesn't change the booking. Resending uses the customer's current email address on file. If the address was wrong, fix it on the customer record first (see Editing customer details) and then resend.
• Held and cancelled bookings. The buttons are disabled for cancelled or held bookings — there's nothing useful to send.