Managing your subscription

Settings›Billing is where your subscription to Light itself is managed — distinct from customer-facing payments or claim reimbursements.

What's on the page

• Subscription — current plan, status (active, past due, cancelled), current billing period, next payment date
• Add-ons — optional features and their status

Actions

• Change plan — opens the plan-change sheet. Pick a different plan; the change takes effect from the next billing period unless otherwise noted
• Manage billing — opens the Stripe customer portal in a new tab. From there you can update payment method, view invoices, download receipts

When the subscription is past due

A past-due subscription is one where the most recent payment failed. Light continues to work for a grace period, but repeated failures eventually restrict access. Use Manage billing to update the payment method and retry.

When to cancel

Cancellation is possible from the Stripe portal. Before cancelling:

• Export anything you need — historical bookings, customer records, encounter forms — from the Services, Customers, and Claims pages. Deletion on cancellation is irreversible
• Settle claims in flight — ensure any submitted claims have been paid out before cancelling
• Export your immunisation records — AIR holds the records independently, but local Light data goes with the site