How-to

Rescheduling a booking

Move a booking to a different time, resource, or duration.

Reschedule a booking when the customer needs a different time, or when resource availability changes. The booking keeps the same reference, customer, and service — only the time, duration, or resource change.

From the booking

  1. Open the booking

    Find it from the Bookings list or the Calendar.

  2. Open the reschedule sheet

    Tap Reschedule in the top-right action bar.

  3. Pick a new slot

    Choose the new date, time, and resource. Only slots with available resources are selectable.

  4. Confirm

    The booking updates immediately. If notifications are enabled, the customer is told about the change.

From the calendar

On the Calendar, drag a booking to a new time slot in the Week or Day view. Drag the bottom edge to extend or shorten the booking.

Drag-to-reschedule is only available in Week and Day views. Use the booking's reschedule sheet from Month or Agenda view.

What rescheduling doesn't do

  • Doesn't change the customer. Rebook from scratch if a different customer is taking the slot.
  • Doesn't change the service. The service (and its price, duration rules, and forms) is fixed at booking creation.
  • Doesn't reset the status. A checked-in booking stays checked in; an attended booking can't be rescheduled — delete and recreate instead.