Managing service vouchers

Vouchers apply to individual services on a booking, not the whole booking. A single booking with two services can have different vouchers on each — or a voucher on one and none on the other.

Applying a voucher

1. Open the booking's Resources tab

   Go to the booking and switch to the Resources tab. Each service on the booking is listed here.

2. Open the service's menu

   Open the menu on the service row and choose Manage voucher. The voucher sheet opens.

3. Enter or select a code

   Paste the voucher code or pick from the customer's available vouchers. Codes are case-insensitive; spaces are ignored.

4. Save

   The service row shows a Voucher badge with the applied code.

Removing a voucher

Open Manage voucher on the service and clear the applied code. The voucher returns to the customer's pool and can be used again.

What happens when a booking is deleted

If the booking is deleted, any vouchers on its services are released automatically and can be reused. The deletion dialog tells you which vouchers will be released before you confirm.

What a voucher doesn't do

• Doesn't change the service. Eligibility is driven by the service configuration, not the voucher.
• Doesn't substitute for a claim. A voucher settles the customer side; PPA or integration claims are submitted separately from the Claims page.