Concepts
Background and the why behind the platform.
- The booking lifecycleHow a booking moves from creation to completion, and why it matters.
- How the calendar is organisedThe views, the time-range toggle, and why drag-and-resize works in some views but not others.
General
Claims
- How claiming worksAIR vs PPA claims, why some submit automatically and others don't, and what amendment preserves.
- How claim eligibility checks workThe live eligibility preview shown on the encounter screen — what it checks, what it doesn't, and why it's indicative only.
- Vaccine funding typesWhat the three funding type options mean, and how the choice routes the claim.
Customers
Encounters
- Encounter forms and phasesHow services, forms, and phases work together — and why the encounter workspace looks the way it does.
- Recording Encounters in LightHow the encounter articles are scoped – they explain how to use the software, and don't replace professional judgement or the clinical, program, and jurisdictional requirements for the service.
- How the platform uses clinical protocols and standardsWhere the clinical content in an encounter comes from, how its currency is shown, and what remains the pharmacist's responsibility.