How-to

Withdrawing from a program

Stop preparing claims for a program at this site, with the option to re-enrol later.

Withdrawing a site from a program tells Light to stop preparing new claims for that program. Existing claims aren't disturbed — if something is Ready when you withdraw, it stays Ready. The change only affects encounters delivered after the withdrawal.

Common reasons to withdraw:

  • The pharmacy is no longer participating in the funded scheme.
  • The program is being replaced by a successor (a new year's program with its own enrolment).
  • A trial enrolment that didn't pan out — your signed agreements are kept, so you can re-enrol later without re-signing if the agreement versions haven't changed.

Steps

  1. Open the program

    Go to Settings / Programs and tap the program. The Overview tab shows the green Enrolled panel.

  2. Tap Withdraw

    In the enrolment panel, tap Withdraw. A toast confirms: "Withdrawn — <program name> has been disabled for this site." The panel turns into a neutral Re-enrol this site state.

What withdrawal does

  • New encounters won't generate claims for the program.
  • Existing claims keep their state. Ready, Pending, Submitted, Accepted, Rejected — none of those move because of withdrawal. Submit, amend, or remove them as usual from the Claims page.
  • Signed agreements are preserved. If you re-enrol later and the agreement versions haven't changed, the existing signatures count and you don't have to re-sign.
  • Setup details are preserved for programs that have a Setup tab (QLD Free Flu, for example). Re-enrolling restores the same configuration.

Re-enrolling

The enrolment panel on a withdrawn program shows Re-enrol this site instead of Enrol. Tap it (or sign any new-version agreements first if Light prompts you) and the site is active on the program again. Encounters from that point forward generate claims as before.

When to remove claims instead

Withdrawing doesn't cancel in-flight claims. If you're stopping a program because individual claims shouldn't have been prepared at all (a duplicate, a mistakenly-eligible encounter), use Removing a claim on each one — that's a per-claim action with a reason and a clean audit trail.